Cookie & Data Usage Policy
Understanding how mortrinalqever collects and uses website data
What This Policy Covers
At mortrinalqever, we believe you deserve to know exactly how we collect and use data when you visit our website. This policy explains our tracking technologies in straightforward terms – no legal jargon, just honest information about what happens when you browse mortrinalqever.com.
We use various tracking methods to improve your experience, understand how our retirement planning services can better serve Australian families, and provide relevant information about pension consultation options. Everything we do with your data aims to help us deliver more valuable financial guidance.
Types of Tracking We Use
Essential Cookies
These keep our website functioning properly. They remember your preferences, maintain your session when you fill out contact forms, and ensure our retirement planning calculators work correctly. We can't provide basic website functionality without these.
Analytics Tracking
We track which pages help visitors understand pension options most effectively, how long people spend reading our retirement guides, and where they typically start their financial planning journey on our site.
Performance Monitoring
These help us identify slow-loading pages, broken links, and technical issues that might prevent you from accessing important retirement planning resources or contacting our Cairns office.
Communication Tools
When you use our contact forms or request consultation appointments, we store this information securely to follow up appropriately and provide the financial guidance you're seeking.
Information We Collect
Website Usage Data
- Pages you visit and time spent reading our retirement planning content
- How you found our website (search engines, referral links, direct visits)
- Device type and browser information to optimize our mobile experience
- Geographic location (city/region level) to provide relevant Australian financial information
- Which retirement planning resources you download or bookmark
- Form interactions and consultation request submissions
We collect this information to understand what financial topics matter most to our visitors, which retirement planning resources prove most helpful, and how we can improve our services for Australian families approaching or navigating retirement.
How Data Improves Your Experience
Here's what we actually do with the information we collect, and why it matters for your experience on our site:
Content Optimization: When we see that visitors spend significant time reading our superannuation guides but quickly leave our investment pages, we know to create more accessible investment content that better serves real people's needs.
Technical Improvements: If our analytics show that mobile users struggle with our retirement calculator, we prioritize fixing mobile functionality so everyone can access these planning tools effectively.
Resource Development: Understanding which pension questions come up most frequently helps us create better educational content and prepare our consultation team for the topics that matter most to Australian retirees.
Communication Enhancement: When someone requests information about aged care financial planning, we can follow up with relevant resources rather than generic retirement information.
Data Retention Periods
How Long We Keep Different Types of Data
Cleared when you close your browser or after 30 minutes of inactivity
Aggregated usage patterns kept for 26 months to track long-term trends
Consultation requests and communications stored for 7 years per financial service requirements
Error reports and performance data retained for 12 months for system improvements
Managing Your Privacy Preferences
You Have Control Over Your Data
Most browsers let you block cookies entirely, delete existing ones, or receive notifications before new ones are set. Look for "Privacy" or "Security" settings in your browser preferences.
You can allow essential cookies for website functionality while blocking analytics or performance tracking. This might limit some features but maintains basic site operation.
If you'd prefer to discuss your data preferences personally or need help managing your privacy settings, our team can walk you through the options that work best for your situation.
We can remove your personal information from our systems upon request, though we may need to retain some records for legal compliance in financial services.
Third-Party Services
We work with selected third-party services to analyze website performance and improve our retirement planning resources. These partners include Google Analytics for understanding visitor behavior and technical monitoring services for website reliability.
These services operate under their own privacy policies, and we've configured them to collect only the information necessary for improving our services. We don't share personal financial information or consultation details with analytics providers.
When you submit a consultation request or contact our Cairns office, that information stays within mortrinalqever's secure systems and isn't shared with website analytics services.
Security and Protection
We take reasonable measures to protect the information we collect through website tracking. This includes secure data transmission, regular security updates, and limiting access to authorized team members who need the information to improve our services.
However, no online system is completely secure. We focus on collecting only the information that genuinely helps us serve our clients better, minimizing unnecessary data collection that could create privacy risks.
If you're concerned about online privacy while researching retirement planning options, you can always call our office directly at +61419502200 to discuss your financial questions without any website tracking.
Policy Updates
We'll update this policy when we change how we collect or use website data. Significant changes will be posted prominently on our website, and we'll update the effective date at the top of this page.
Minor clarifications or technical updates might not require special notification, but we'll always maintain the current version here for your reference.